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Our Terms & Conditions: What You Need to Know

When you open an account with us, you're entering a straightforward agreement. Our terms spell out how your account works, how deposits and withdrawals flow through DANA, OVO…

Clear account rulesPayment clarityYour data rightsFair play standards
Explore the Lobby Read FAQ
istanaimpian4 slot Our Terms & Conditions: What You Need to Know
REACH OUR TEAM

Contact Us About Your Account

Live Chat Open the chat window in the lobby footer any time. Our team in Surabaya answers account and terms questions during operating hours, usually within minutes.
Email Support Send account queries, term clarifications, or dispute details to our support inbox. We aim to respond within 24 hours with a clear explanation or next steps.
In-Account Messaging Log into your account and check the Messages section. We post term updates and send confirmations of account changes, closures, or data requests directly there.
YOUR ACCOUNT SAFETY

How We Protect Your Account & Data

Account Security

We encrypt your login credentials and session data using industry-standard protocols. Your password is never stored in plain text. If you suspect unauthorised access, change your password immediately and alert our support team.

Data Handling

We collect only the information needed to verify your identity, process deposits and withdrawals, and meet local law. We do not sell or share your account details with third parties outside our payment and compliance systems.

Cookies & Tracking

We use cookies to keep you logged in, remember your language and lobby preferences, and detect fraud. You can review and manage cookie settings in your browser. Essential cookies cannot be disabled without affecting account access.

Data Retention

We retain account records, transaction history, and verification documents for the duration required by local compliance law. After that period, we delete or anonymise personal data unless legal obligations require longer storage.

Account Closure

Request closure in your account settings or ask our support team. We'll freeze your account, process any outstanding balance, and begin data deletion per our retention policy, where local law permits.

Data Subject Rights

You can request to see what personal data we hold, ask for corrections, or request deletion where local law permits. Contact support with 'Data Request' as the subject line; we'll verify your identity and respond within the legal timeframe.

Frequently Asked About Our Terms

When you request closure, we freeze your account immediately. Any remaining balance is processed via your original deposit method—usually DANA, OVO, GoPay or QRIS within one to three business days. Your account data is retained per our policy and deleted according to local law timelines after closure.

Your registered name and email are tied to identity verification and cannot be changed after account creation. If either detail is incorrect, contact support with proof of identity and we'll review your request. Email can sometimes be updated for account recovery purposes; name changes depend on local law compliance.

The same terms apply across all devices—mobile app, tablet, and desktop browser. Your account balance, transaction history, and gameplay rules are identical. Deposits and withdrawals via DANA, OVO, GoPay or QRIS work the same way on each device; only the interface layout differs.

Deposit minimums and maxima depend on your chosen payment method and current account status. These limits are displayed when you select DANA, OVO, GoPay or QRIS at the cashier. Bet limits per round are set by each game studio; you'll see the range when you enter a table or slot lobby.

No. Each player is permitted one active account. Creating multiple accounts violates our terms and may result in account suspension and balance forfeiture. We use identity verification and device tracking to detect duplicate accounts across our platform.

We update terms when legal requirements change or we introduce new features. Significant updates are announced in your account Messages section at least 14 days before taking effect. Minor clarifications are posted to this page and dated. You can request a copy of terms in effect on any date from our support team.

Yes. Our terms outline the dispute process: report the issue to support within 30 days of the transaction date with your account ID and transaction reference. We investigate with your payment provider. Reversals or credits are processed back to your original payment rail—DANA, OVO, GoPay or QRIS—within the timeframe specified in our investigation response.

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